Outsourcing Our Future
The Department of Education has launched a number of initiatives designed to attract high school and college students to continue to enroll in college degree programs in fields like engineering, science, IT, and business. Some countries, like Ireland, India and South Korea have had economic difficulties in the past but today, with their well-educated and lower-cost workforce they are making up for lost ground and time. Many U.S. businesses could not resist making huge savings on workforce costs by moving their customer support call centers overseas to be handled by English-speaking and often very well educated employees. The backlash of this practice is that American consumers do not always feel that they receive the service they expect. However, companies know that by literally spending pennies on the dollar for outsourced labor, they can redirect funds to other, revenue-generating activities like marketing or R&D.
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